Accommodation Manager
Innovative Australian Care (IAC) is an outcomes-driven provider supporting people with complex clinical conditions, mental health challenges, and high-support disabilities under the NDIS, DVA, and DCJ. We specialise in SIL, SDA, in-home care, crisis response, and transitions from hospital or justice settings, led by a multidisciplinary team including PhD-level experts, RNs, ENs, and experienced support professionals. IAC is proud to be the only provider in Australia applying Lean Six Sigma to disability and community care, delivering measurable outcomes through innovation, evidence-based practice, and person-centred support.
Innovative Australian Care (IAC) delivers tailored, trauma-informed care for individuals with complex clinical and behavioural needs. As an NDIS, DVA, and SSRC-registered provider with experience supporting DCJ referrals, we offer specialised services grounded in data and clinical leadership to drive measurable progress and lasting wellbeing. By embedding Lean Six Sigma principles into our care model, we ensure continuous improvement in the outcomes we deliver.
Our services are supported by:
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IAC is Australia’s only care provider to apply Lean Six Sigma, a globally recognised methodology that enhances quality, reduces errors, and improves efficiency in care delivery. By using this proven model, IAC delivers person-centred, data-driven services with measurable outcomes across disability, clinical, and mental health support, achieving results that matter.
“Lean Six Sigma methodology significantly enhances service quality, reduces errors, and improves patient satisfaction in healthcare settings.”
— Noronha et al., 2023, International Journal of Quality & Reliability Management
Support participants moving from hospital care back to home, ensuring continuity of care and a smooth, stress-free transition. Our team works closely with healthcare providers to reduce readmission risks, manage recovery plans, and provide ongoing specialist support for better long-term health outcomes.
Behavioural support services provide stability, confidence, and safety for individuals experiencing challenging behaviours. We use evidence-based strategies to help participants build self-regulation skills, reduce distress, and enhance their quality of life in a supportive and structured environment.
Community nursing services deliver high-quality, person-centred healthcare at home. This includes medication management, wound care, chronic disease management, and health monitoring, ensuring participants receive the medical attention they need in a familiar and supportive setting.
We offer short-term, medium-term, and specialist disability accommodation designed to provide comfort, security, and independence. Our accommodation options are tailored to meet individual needs, providing a supportive environment with 24/7 assistance available when required.
DCJ services offer housing support, case management, and family services, helping individuals and families navigate complex social situations. We focus on empowering participants by providing stable housing, personalised support plans, and access to essential community resources.
Proudly support veterans by providing comprehensive care, including in-home support, community access, transport, and personal assistance. Our services are designed to enhance wellbeing, promote independence, and improve quality of life for veterans and their families.
Transport services provide safe, reliable, and accessible travel to medical appointments, community activities, and other essential destinations. Whether transitioning home from hospital care or requiring regular transport, we ensure timely, comfortable, and stress-free travel for participants.
In-home care services support participants with daily personal tasks, promoting independence and dignity while ensuring they feel safe and comfortable in a familiar environment. Whether assistance is needed for personal care, mobility, or household tasks, we provide tailored, person-centred support.
Offer one-on-one assistance with daily routines, personal care, mobility, and household tasks, ensuring that participants can maintain their independence. Our goal is to provide support that respects individual preferences, helping participants live comfortably and with greater autonomy.
Gentle, respectful palliative care tailored to your values. IAC provides 24/7 clinical support, pain relief, and emotional care in-home or supported settings. Compassionate help for individuals and families when it matters most.
Empower participants to engage with their community, build meaningful connections, and develop social skills. Whether it’s attending events, joining community programs, or participating in daily activities, our services enhance social inclusion, confidence, and independence in everyday life.
Create nutritious, personalised meal options tailored to participants’ dietary needs and cultural preferences. Our meal preparation service ensures that individuals receive healthy, balanced meals that promote overall wellbeing, independence, and the ability to enjoy their preferred foods.
Dr. Ahmad Al-Najjar brings both heart and expertise to his role as Clinical Care Manager at IAC, drawing on over 13 years of hands-on experience in critical care, disability services, and support coordination. With a PhD in Healthcare and Innovation from Swinburne University focused on Lean Six Sigma methodologies, Ahmad leads our clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include reducing hospital readmissions, improving participant stability, and ensuring accommodations suit participants’ needs. Ahmad has played an important role in helping participants with complex needs achieve their goals while leading ongoing staff training to ensure safe, high-quality care. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.
Accommodation Manager
Experienced healthcare and disability services professional with over 13 years of combined international and Australian experience, including 5 years working in the NDIS sector.
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Operations Manager
Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors.
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People & Culture Lead
Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development.
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Quality & Compliance Manager
Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services.
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Our team consists of highly skilled professionals, many with medical backgrounds and extensive experience in complex support needs. Every team member undergoes specialist training, ensuring they have the expertise and compassion to provide high-quality, person-centred care.
We invest in ongoing staff development, fostering an environment where our team can continue learning, growing, and delivering innovative solutions. Our staff are passionate, results-driven, and dedicated to ensuring participants receive the best possible support. With a strong skill set and a commitment to participant wellbeing, our team delivers care that is responsive, empowering, and deeply personalised.
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We acknowledge the traditional owners of the lands on which we live and work. we pay our respects to elders past, present and emerging. we are committed to honouring indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.
We’re part of your team – from referral to outcomes
Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.
From discharge to stable living – we manage the full pathway
We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.
Support you can track – outcomes you can trust
Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.
Conical leadership driving safety and outcomes
IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.
Quality & Compliance Manager
Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.
She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.
Operations Manager
Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.
Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.
People & Culture Lead
Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.
She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.
Director
Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.
With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.
Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.
Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.
Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.
In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.
Accommodation Manager
Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.
He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.
At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:
Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.
He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.
