• 0439 906 837
  • After-Hours: 0410 110 563
  • info@innovativeaucare.com.au
  • Greater Sydney Region, Central Coast, Newcastle and Hunter Valley
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Supporting Vulnerable Individuals, Families, and Communities Across NSW

Department of Communities and Justice (DCJ) Services

Innovative Australian Care (IAC) supports complex justice-involved cases, including custody-to-community transitions. We work across service gaps to help create safer, more structured transitions for individuals with disability, behavioural support needs, psychosocial complexity, and multiple system involvement.

Each case is assessed individually so we can define the most appropriate role from the outset. Depending on the situation, IAC may act as a provider or as a support coordinator. We maintain clear separation between these roles within each case to avoid conflicts of interest and support transparent, effective service delivery.

Helping individuals safely transition from custody to community

Justice & Reintegration Support

IAC supports individuals transitioning from custody into the community, including those subject to Community Correction Orders (CCO) and Intensive Correction Orders (ICO). Our focus is on reducing disruption, strengthening continuity, and supporting structured re-entry.

Our Services Include:

  • Pre-release and post-release support, including accommodation and daily living assistance
  • Transition planning aligned with NDIS, housing, and mental health supports
  • Behavioural support aligned with Behaviour Support Plans (BSP) and restrictive practices requirements
  • Youth justice mentoring and early intervention support
  • Coordination with correctional services, parole officers, and multidisciplinary teams

We support individuals with complex behavioural, psychosocial, and disability-related needs by helping put the right supports in place before, during, and after transition into the community.

justice & Reintegration
Innovative Care
Safe, Stable, and Therapeutic Care for Vulnerable Young People

Managing Complex Justice Cases

IAC supports matters involving overlapping risk factors and multiple service systems, including justice, disability, housing, and mental health. We work to reduce service fragmentation and maintain consistency across stakeholders.

Our focus areas include:

  • Risk management aligned with Behaviour Support Plans (BSP)
  • Accommodation stability and structured placement pathways
  • Pre-release planning and transition readiness
  • Support aligned with court order requirements, including CCO and ICO
  • Coordination with NDIA, correctional services, and multidisciplinary teams

Our role is to help maintain stability, reduce service gaps, and support reliable, consistent service delivery in cases where poor coordination can quickly lead to breakdown.

Complex Care for Psychosocial Disabilities, Dual Diagnosis & Trauma

Specialist Support Coordination and Support Coordination

Innovative Australian Care (IAC) provides both Support Coordination and Specialist Support Coordination for participants with complex needs, including those involved in the justice system.

We focus on stabilising situations, reducing risk, and ensuring supports are aligned, consistent, and effective.

Our services include:

  • Coordination of multiple providers across disability, health, housing, and justice systems
  • Crisis planning and risk management for complex cases
  • Support with NDIS plan implementation and service alignment
  • Collaboration with NDIA, Behaviour Support Practitioners, and clinical teams
  • Transition planning for hospital discharge and custody-to-community matters
  • Ongoing monitoring to support continuity, stability, and service effectiveness

We maintain clear role boundaries on every case, acting either as a provider or as a support coordinator, to avoid conflicts of interest and preserve independent coordination.

Mental Health & Disability Support
Complex Behavioural Supports
Building Life Skills, Confidence, and Connection

Specialist Substitute Residential Care (SSRC)

Innovative Australian Care (IAC) delivers structured, short-term SSRC placements for children and young people with behavioural and complex support needs.

This includes:

  • Supervised respite of up to 3 nights per week
  • Behaviour-informed support delivered through structured routines
  • Coordination with caseworkers and relevant agencies

All SSRC services are OCG-compliant and focused on safe, short-term, behaviour-informed care.

Coming Soon: 24/7 Crisis Support Hotline

Referral and Service Approach

IAC works with government stakeholders, case managers, practitioners, and multidisciplinary teams to support safe, structured, and practical service delivery for justice-involved participants and young people.

Our approach is grounded in clear role definition, coordinated planning, and continuity of support, particularly where cases involve multiple systems, elevated risk, and complex transition requirements.

Innovative Care

Why Choose IAC?

Registered for Specialist Substitute Residential Care (SSRC) with OCG compliance

Approved Restrictive Practices Provider aligned with NDIS and DCJ requirements

Structured, outcome-focused service delivery informed by Lean Six Sigma principles

Trauma-informed and culturally responsive approach

Collaboration with clinicians, mental health professionals, and behavioural specialists

Strong working relationships with correctional and government stakeholders

Frequently Asked Questions

Who does IAC work with in DCJ-related matters?

IAC works with government stakeholders, case managers, practitioners, correctional services, parole officers, clinicians, and multidisciplinary teams involved in supporting justice-involved participants and young people.

Yes. IAC supports custody-to-community transitions through structured planning, coordination, and service delivery before and after release, with a focus on continuity, risk reduction, and practical support arrangements.

Yes. IAC provides both Support Coordination and Specialist Support Coordination for complex cases. Within each case, IAC maintains clear role separation by acting either as a provider or as a support coordinator to avoid conflicts of interest.

IAC supports individuals and young people with behavioural, psychosocial, disability-related, housing, and justice-related complexity. This includes cases involving multiple systems, elevated risk, transition challenges, and the need for coordinated service responses.

Yes. IAC delivers structured, short-term SSRC placements for children and young people with behavioural and complex support needs, including supervised respite, structured routines, and coordination with caseworkers and relevant agencies.

IAC delivers services with clear role definition, structured planning, and collaboration across relevant stakeholders. Services are aligned with applicable OCG, NDIS, restrictive practices, and DCJ-related requirements depending on the case context.

Ready to Partner with IAC?

Innovative Care

Trauma-Informed, Collaborative Approach

We’re part of your team – from referral to outcomes

Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.

  • Ongoing collaboration across NDIS, DVA, DCJ, and SSRC systems
  • Real-time communication with support teams and families
  • Structured feedback and reporting for continuous improvement

Seamless Transitions from Hospital, Justice & Crisis Settings

From discharge to stable living – we manage the full pathway

We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.

  • Hospital discharge coordination with clinical oversight
  • Post-release support for justice-involved individuals
  • Medication, transport, equipment, and behavioural planning
  • Specialist staff training in trauma-informed care, mental health, forensic recovery, and clinical risk protocols

Measurable, Outcome-Driven Support Model

Support you can track – outcomes you can trust

Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.

  • 98% match rate for clinically and culturally suitable housing
  • 45% increase in emotional stability in participants with complex clinical and mental health conditions
  • 100% emergency response and shift coverage across SIL, SDA, and in-home care

Doctor-and Quality Specialist-Led Organisation

Conical leadership driving safety and outcomes

IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.

  • In-house team: Doctors, RNs, ENs, and Behaviour Specialist
  • High-acuity care designed for participants with complex clinical and behabioural needs
  • Oversight that ensures best-practice service delivery in all supported settings
Rehanna Torrevillas

Rehanna Torrevillas

Quality & Compliance Manager

Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.

She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

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Mike Salama Profile

Mike Salama

Operations Manager

Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.

Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin
Kaylene Smith

Kaylene Smith

People & Culture Lead

Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.

She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin
Aya Mousa

Aya Mousa

Director

Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.

With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.

Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

 

Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.

Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.

In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin
Ahmad Al-Najjar

Dr. Ahmad Al-Najjar

Accommodation Manager

Experienced healthcare and disability services professional with over 13 years of combined international and Australian experience, including 5 years working in the NDIS sector. Holds a PhD in Business (Lean Six Sigma in healthcare), a Master’s in Quality Management, and a Bachelor’s degree in Nursing. Proven ability to lead complex transitions from hospitals, justice settings, or crisis environments into appropriate SIL and SDA placements, while maintaining a strong focus on clinical safety, housing suitability, and participant outcomes. Experienced in working closely with Support Coordinators, families, and multidisciplinary teams to ensure smooth, person-centred transitions. 

Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.

He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.

At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:

  • Reducing hospital readmissions
  • Improving participant stability
  • Making sure accommodation suits participants’ needs

Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.

He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin