• 0439 906 837
  • After-Hours: 0410 110 563
  • info@innovativeaucare.com.au
  • Greater Sydney Region, Central Coast, Newcastle and Hunter Valley
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Honouring Veterans with High-Quality, Personalised Care

Department of Veterans’ Affairs (DVA) Services

Innovative Australian Care (IAC) proudly supports veterans and their families by delivering compassionate, expert-led services that promote dignity, independence, and wellbeing. Our care model recognises the unique challenges veterans may face, from complex medical needs to psychological trauma, and responds with high-quality, evidence-based support.

Comprehensive Clinical & Palliative Care

Our team of Registered Nurses, Enrolled Nurses, and Support Workers delivers 24/7 clinical care that meets the highest standards of safety and compassion.

We provide:

  • Medication management & chronic disease monitoring
  • Complex wound care & post-surgical recovery
  • Neurological care for stroke, Parkinson’s disease, or MS
  • Pain management and rehabilitation planning
  • Personalised palliative care for comfort and dignity in end-of-life care

Personal & Daily Living Support

We support veterans with:

  • Personal hygiene, dressing, grooming
  • Meal preparation and nutritional care
  • Light domestic assistance and home safety
  • Mobility support and fall prevention
  • Emotional companionship to reduce isolation
  • Community access and social engagement programs

Our focus is on maximising independence and enhancing quality of life in the veteran’s preferred environment, whether at home, in supported accommodation, or during transitional care.

Health & Well-being Assessments

We conduct regular health reviews to proactively monitor and maintain veterans’ well-being.

Services include:

  • Mental health and cognitive health screening
  • Chronic condition tracking and risk prevention
  • Personalised physiotherapy and mobility programs
  • Nutritional and dietary assessments with tailored plans
  • Coordination with GPs, psychologists, and allied health providers

Veteran Care Enhanced by Lean Six Sigma

IAC is the first disability provider in Australia to implement Lean Six Sigma in veteran care, a globally recognised framework that improves service quality, efficiency, and clinical outcomes.

Through this model, we’ve achieved:

  • Reduced hospital readmissions and preventable incidents
  • Improved medication compliance and chronic disease outcomes
  • Effective wound healing through standardised advanced care
  • Enhanced mobility and function through structured rehab programs
  • Real-time data monitoring, telehealth access, and proactive escalation

Collaborative, Trauma-Informed Support

We work closely with:

  • Mental Health Practitioners
  • Physiotherapists & Rehabilitation Teams
  • Community organisations and trauma-informed counsellors

This ensures veterans have access to comprehensive services including crisis support, therapy, and emotional resilience programs tailored to their life history and health goals.

Why Choose IAC for Veteran Care?

Doctor- and RN-led Clinical Leadership

Approved DVA Provider for Community Nursing & Home Support

Lean Six Sigma Innovation in Veteran Care

Trauma-Informed & Evidence-Based Practices

In-Home, Community & Transitional Accommodation Support

Access to Telehealth, Adaptive Living Tools, & 24/7 Oversight

Compassionate, Outcome-Driven, Veteran-Focused Service

Let's Talk

Acknowledgements

We acknowledge the traditional owners of the lands on which we live and work. we pay our respects to elders past, present and emerging. we are committed to honouring indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

Quick Links

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Information

Phone Number

0439 906 837

24/7 Hotline

1800 863 649

eMail Address

info@innovativeaucare.com.au

Office

Greater Sydney Region, Central Coast, Newcastle and Hunter Valley

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Trauma-Informed, Collaborative Approach

We’re part of your team – from referral to outcomes

Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.

  • Ongoing collaboration across NDIS, DVA, DCJ, and SSRC systems
  • Real-time communication with support teams and families
  • Structured feedback and reporting for continuous improvement

Seamless Transitions from Hospital, Justice & Crisis Settings

From discharge to stable living – we manage the full pathway

We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.

  • Hospital discharge coordination with clinical oversight
  • Post-release support for justice-involved individuals
  • Medication, transport, equipment, and behavioural planning
  • Specialist staff training in trauma-informed care, mental health, forensic recovery, and clinical risk protocols

Measurable, Outcome-Driven Support Model

Support you can track – outcomes you can trust

Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.

  • 98% match rate for clinically and culturally suitable housing
  • 45% increase in emotional stability in participants with complex clinical and mental health conditions
  • 100% emergency response and shift coverage across SIL, SDA, and in-home care

Doctor-and Quality Specialist-Led Organisation

Conical leadership driving safety and outcomes

IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.

  • In-house team: Doctors, RNs, ENs, and Behaviour Specialist
  • High-acuity care designed for participants with complex clinical and behabioural needs
  • Oversight that ensures best-practice service delivery in all supported settings

Rehanna Torrevillas

Quality & Compliance Manager

Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.

She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Mike Salama

Operations Manager

Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.

Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Kaylene Smith

People & Culture Lead

Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.

She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Aya Mousa

Co-Founder and Director

Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.

With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.

Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

 

Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.

Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.

In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Dr. Ahmad Al-Najjar

Accommodation Manager

Experienced healthcare and disability services professional with over 13 years of combined international and Australian experience, including 5 years working in the NDIS sector. Holds a PhD in Business (Lean Six Sigma in healthcare), a Master’s in Quality Management, and a Bachelor’s degree in Nursing. Proven ability to lead complex transitions from hospitals, justice settings, or crisis environments into appropriate SIL and SDA placements, while maintaining a strong focus on clinical safety, housing suitability, and participant outcomes. Experienced in working closely with Support Coordinators, families, and multidisciplinary teams to ensure smooth, person-centred transitions. 

Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.

He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.

At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:

  • Reducing hospital readmissions
  • Improving participant stability
  • Making sure accommodation suits participants’ needs

Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.

He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin