Psychological Injury & Trauma Support

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Clinically Led Recovery Support After Motor Vehicle Accidents and Critical Events

Psychological injury following a motor vehicle accident or other critical event can be complex, unpredictable, and deeply disruptive. Emotional distress, trauma responses, behavioural changes, and reduced functional capacity often emerge alongside — or well after — physical injuries have stabilised.

Innovative Australian Care (IAC) provides specialist, community-based psychological injury and trauma support for individuals recovering after motor vehicle accidents, catastrophic injuries, and other life-altering events. Our services are designed to enhance emotional stability, reduce risk, and support safe, structured recovery in real-world environments.

Delivered under a clinically led governance model, IAC works closely with insurers, case managers, clinicians, and families to provide evidence-informed, outcome-focused support aligned with insurer, NDIS, iCare, CTP, and private funding frameworks.

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Understanding Psychological Injury After Motor Vehicle Accidents

Psychological injury may arise directly from the trauma of a motor vehicle accident or develop over time as individuals adjust to injury, pain, loss of independence, or changes in identity and lifestyle.

Common impacts include:

  • Persistent anxiety or hypervigilance

  • Trauma-related stress responses

  • Post-Traumatic Stress Disorder (PTSD) symptoms

  • Depression or emotional withdrawal

  • Adjustment difficulties following injury

  • Behavioural or emotional changes associated with ABI or TBI

  • Reduced confidence, motivation, or community participation

These challenges can significantly affect daily functioning, relationships, return-to-work capacity, and safe participation in the community — even where physical recovery appears complete.

IAC’s role is to bridge the gap between clinical treatment and functional recovery, supporting individuals to rebuild stability, confidence, and independence over time.

Who We Support

IAC supports individuals experiencing psychological and psychosocial impacts following:

  • Motor vehicle accidents (CTP-related injuries)
  • Workplace or transport-related trauma
  • Critical incidents or catastrophic injuries
  • Acquired Brain Injury (ABI) or Traumatic Brain Injury (TBI)
  • Complex trauma with overlapping physical and psychological needs

Support is suitable for individuals who:

  • Require structured, non-clinical support in the community
  • Present with emotional dysregulation or trauma-related behaviours
  • Need consistent, reliable support to reduce risk
  • Are transitioning from hospital or rehabilitation settings
  • Require coordination across multiple funding or clinical pathways

Our Clinically Led Support Model

IAC operates under a robust clinical governance framework, ensuring psychological injury and trauma supports are delivered safely, consistently, and in alignment with best practice standards.

Clinical Oversight and Governance

Services are governed by senior clinicians, including PhD-level and Registered Nurse (RN) oversight, providing:

  • Clear clinical direction for support delivery

  • Risk identification and escalation guidance

  • Alignment with treating clinicians’ recommendations

  • Ongoing review of participant progress and safety

This ensures support workers are never operating in isolation and that complex presentations are managed proactively.

Trauma-Informed, Evidence-Informed Practice

IAC applies trauma-informed care principles, recognising the impact trauma has on behaviour, emotional regulation, and trust.

Our approach prioritises:

  • Psychological safety and predictability

  • Respect for autonomy, choice, and consent

  • Consistent support relationships

  • Gradual pacing aligned with individual capacity

  • Strength-based, functional goal setting

We focus on observable, measurable outcomes, ensuring progress can be demonstrated to insurers, funders, and other stakeholders.

How Psychological Injury Support Works in Practice

Support is tailored to the individual’s presentation, recovery stage, and funding pathway. Depending on needs, this may include:

Emotional Regulation and Stability

Structured assistance to support individuals experiencing anxiety, trauma responses, or emotional volatility, including predictable routines, grounding strategies, and monitoring of early escalation indicators.

Functional Daily Living Support

Assistance with daily tasks that may feel overwhelming following injury, including self-care routines, household tasks, time management, and appointment support.

Community Access and Re-Engagement

Gradual, supported re-entry into community activities to rebuild confidence, tolerance, and independence in public and social environments.

Behavioural and Psychosocial Support

Practical strategies to manage behavioural changes, emotional responses, or interpersonal challenges following trauma or brain injury.

Coordination with Clinical and Case Management Teams

With consent, IAC collaborates with psychologists, rehabilitation specialists, occupational therapists, case managers, and insurers to ensure alignment with broader recovery and funding plans.

Community Nursing

Supporting ABI and TBI-Related Psychological Changes

Individuals with ABI or TBI may experience emotional and behavioural changes that significantly impact daily functioning. These can include reduced emotional regulation, increased impulsivity, anxiety, depression, or reduced insight.

IAC provides structured, clinically guided support focused on:

  • Consistency and routine

  • Environmental structure

  • Clear communication strategies

Risk reduction in community settings

Funding Pathways We Support

IAC has experience working across multiple funding and compensation schemes, ensuring services align with the requirements of each framework.

Motor Vehicle Accident and CTP Insurance

Recovery-focused support aligned with functional outcomes, safety, and insurer reporting requirements.

iCare and Workers Compensation

Psychological injury support aligned with workplace and transport-related injury pathways and return-to-function goals.

NDIS (Psychosocial Disability)

Support delivered under relevant Core Supports and Capacity Building categories, aligned with NDIS plan goals.

Private and Self-Funded Support

Flexible support options for individuals not covered under statutory schemes or requiring interim assistance.

Why Choose Innovative Australian Care (IAC)

  • Clinically led governance with senior clinical oversight

  • Evidence-informed practice with measurable outcomes

  • Extensive experience with high-complexity and trauma-related needs

  • Strong safety, communication, and escalation pathways

  • Collaborative approach with clinicians, insurers, and families

Outcomes-Focused FAQs

What outcomes does psychological injury support aim to achieve?
 Improved emotional stability, reduced risk behaviours, increased functional independence, improved routine engagement, and safer community participation.

Is this clinical therapy or counselling?
 No. IAC provides non-clinical, community-based support that complements clinical treatment and rehabilitation services.

Can support be funded through motor vehicle insurance or CTP?
 Yes. Services can be aligned to motor vehicle accident and CTP pathways, subject to insurer approval.

How is progress measured?
 Progress is monitored through observable functional outcomes, behavioural stability, engagement levels, and stakeholder feedback.

Is this suitable for ABI or TBI-related psychological changes?
 Yes. IAC supports individuals where emotional or behavioural changes impact daily functioning following brain injury.

Where is support delivered?
 Support is delivered in real-world environments, including the home and community, where functional recovery occurs.

Getting Started

Recovery from psychological injury requires time, structure, and the right level of support. IAC provides clinically guided, practical assistance that supports safe recovery beyond the clinical setting.

To discuss referrals, funding pathways, or suitability for support, contact Innovative Australian Care.

Start Your Journey with IAC

If you or someone you care for is looking for a safe, professionally managed home with integrated support, reach out to IAC today. Our team is here to answer your questions, walk you through the referral process, and help you take the next step toward supported independent living.

Innovative Care

Contact Us

Phone Number
Phone : 0439 906 837
Mail Address
info@innovativeaucare.com.au

Trauma-Informed, Collaborative Approach

We’re part of your team – from referral to outcomes

Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.

  • Ongoing collaboration across NDIS, DVA, DCJ, and SSRC systems
  • Real-time communication with support teams and families
  • Structured feedback and reporting for continuous improvement

Seamless Transitions from Hospital, Justice & Crisis Settings

From discharge to stable living – we manage the full pathway

We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.

  • Hospital discharge coordination with clinical oversight
  • Post-release support for justice-involved individuals
  • Medication, transport, equipment, and behavioural planning
  • Specialist staff training in trauma-informed care, mental health, forensic recovery, and clinical risk protocols

Measurable, Outcome-Driven Support Model

Support you can track – outcomes you can trust

Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.

  • 98% match rate for clinically and culturally suitable housing
  • 45% increase in emotional stability in participants with complex clinical and mental health conditions
  • 100% emergency response and shift coverage across SIL, SDA, and in-home care

Doctor-and Quality Specialist-Led Organisation

Conical leadership driving safety and outcomes

IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.

  • In-house team: Doctors, RNs, ENs, and Behaviour Specialist
  • High-acuity care designed for participants with complex clinical and behabioural needs
  • Oversight that ensures best-practice service delivery in all supported settings
Rehanna Torrevillas

Rehanna Torrevillas

Quality & Compliance Manager

Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.

She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.

Mike Salama Profile

Mike Salama

Operations Manager

Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.

Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.

Kaylene Smith

Kaylene Smith

People & Culture Lead

Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.

She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.

Aya Mousa

Aya Mousa

Director

Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.

With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.

Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

 

Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.

Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.

In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

Ahmad Al-Najjar

Dr. Ahmad Al-Najjar

Accommodation Manager

Experienced healthcare and disability services professional with over 13 years of combined international and Australian experience, including 5 years working in the NDIS sector. Holds a PhD in Business (Lean Six Sigma in healthcare), a Master’s in Quality Management, and a Bachelor’s degree in Nursing. Proven ability to lead complex transitions from hospitals, justice settings, or crisis environments into appropriate SIL and SDA placements, while maintaining a strong focus on clinical safety, housing suitability, and participant outcomes. Experienced in working closely with Support Coordinators, families, and multidisciplinary teams to ensure smooth, person-centred transitions. 

Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.

He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.

At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:

  • Reducing hospital readmissions
  • Improving participant stability
  • Making sure accommodation suits participants’ needs

Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.

He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.