• 0439 906 837
  • After-Hours: 0410 110 563
  • info@innovativeaucare.com.au
  • Greater Sydney Region, Central Coast, Newcastle and Hunter Valley
Let's Talk

Terms & Conditions

Effective Date: 3/06/2025

1. Introduction

Welcome to the Innovative Australian Care website (“Site”). These Terms and Conditions (“Terms”) govern your use of our Site and the services we provide, including luxury NDIS transport, community access, and short-term accommodation respite. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

2. Definitions

  • “We,” “us,” “our” refers to Innovative Australian Care.
  • “You,” “user” refers to the person accessing or using our Site.
  • “Services” refers to the luxury NDIS transport, community access, short-term accommodation respite, and other related services provided by Innovative Australian Care.

3. Use of the Site

By using our Site, you agree to:

  • Use the Site in compliance with all applicable laws and regulations.
  • Not use the Site for any unlawful or fraudulent purposes.
  • Not use the Site to harm, harass, or defraud any person or entity.
  • Not use the Site to distribute, post, or transmit any content that is defamatory, obscene, offensive, or infringing on any third-party rights.

4. Service Provision

Eligibility

Our Services are available to individuals who are registered NDIS participants. By using our Services, you represent and warrant that you are eligible to receive NDIS funding and support.

Booking and Payment

  • To access our Services, you may be required to provide personal information, including NDIS plan details, contact information, and payment information.
  • All payments for Services must be made in accordance with the NDIS Price Guide. We accept various payment methods, including NDIS-managed, plan-managed, and self-managed funds.
  • You agree to provide accurate and complete information and to update such information as necessary.

5. Privacy

Your use of our Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

6. Intellectual Property

All content on our Site, including text, graphics, logos, images, and software, is the property of Innovative Australian Care or its content suppliers and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on our Site without our prior written consent.

7. Disclaimers

General Disclaimer

Our Site and Services are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the operation of our Site or the information, content, materials, or products included on our Site.

Service Disclaimer

We strive to provide accurate and timely information regarding our Services, including availability and pricing. However, errors and omissions may occur. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.

8. Limitation of Liability

To the fullest extent permitted by law,  Innovative Australian Care shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or Services, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.

9. Indemnification

You agree to indemnify, defend, and hold harmless Innovative Australian Care, its officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of our Site or Services.

10. Termination

We may terminate or suspend your access to our Site or Services at any time, with or without cause or notice. Upon termination, your right to use the Site and Services will immediately cease.

11. Governing Law

These Terms and your use of the Site and Services shall be governed by and construed in accordance with the laws of [insert jurisdiction], without regard to its conflict of law principles.

12. Dispute Resolution

Any disputes arising out of or related to these Terms or your use of our Site or Services shall be resolved through binding arbitration in accordance with the rules of [insert arbitration body], and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

13. Changes to These Terms

We may update these Terms from time to time in our sole discretion. We will notify you of any changes by posting the new Terms on our Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

  • Email: info@innovativeaucare.com.au
  • Phone: 0439 906 837
  • Address: Greater Sydney Region, Central Coast, Newcastle and Hunter Valley

Let's Talk

Acknowledgements

We acknowledge the traditional owners of the lands on which we live and work. we pay our respects to elders past, present and emerging. we are committed to honouring indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

Quick Links

Important Links

Information

Phone Number

0439 906 837

24/7 Hotline

1800 863 649

eMail Address

info@innovativeaucare.com.au

Office

Greater Sydney Region, Central Coast, Newcastle and Hunter Valley

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Terms & Conditions
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Trauma-Informed, Collaborative Approach

We’re part of your team – from referral to outcomes

Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.

  • Ongoing collaboration across NDIS, DVA, DCJ, and SSRC systems
  • Real-time communication with support teams and families
  • Structured feedback and reporting for continuous improvement

Seamless Transitions from Hospital, Justice & Crisis Settings

From discharge to stable living – we manage the full pathway

We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.

  • Hospital discharge coordination with clinical oversight
  • Post-release support for justice-involved individuals
  • Medication, transport, equipment, and behavioural planning
  • Specialist staff training in trauma-informed care, mental health, forensic recovery, and clinical risk protocols

Measurable, Outcome-Driven Support Model

Support you can track – outcomes you can trust

Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.

  • 98% match rate for clinically and culturally suitable housing
  • 45% increase in emotional stability in participants with complex clinical and mental health conditions
  • 100% emergency response and shift coverage across SIL, SDA, and in-home care

Doctor-and Quality Specialist-Led Organisation

Conical leadership driving safety and outcomes

IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.

  • In-house team: Doctors, RNs, ENs, and Behaviour Specialist
  • High-acuity care designed for participants with complex clinical and behabioural needs
  • Oversight that ensures best-practice service delivery in all supported settings

Rehanna Torrevillas

Quality & Compliance Manager

Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.

She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Mike Salama

Operations Manager

Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.

Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Kaylene Smith

People & Culture Lead

Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.

She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Aya Mousa

Director

Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.

With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.

Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

 

Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.

Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.

In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Dr. Ahmad Al-Najjar

Accommodation Manager

Experienced healthcare and disability services professional with over 13 years of combined international and Australian experience, including 5 years working in the NDIS sector. Holds a PhD in Business (Lean Six Sigma in healthcare), a Master’s in Quality Management, and a Bachelor’s degree in Nursing. Proven ability to lead complex transitions from hospitals, justice settings, or crisis environments into appropriate SIL and SDA placements, while maintaining a strong focus on clinical safety, housing suitability, and participant outcomes. Experienced in working closely with Support Coordinators, families, and multidisciplinary teams to ensure smooth, person-centred transitions. 

Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.

He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.

At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:

  • Reducing hospital readmissions
  • Improving participant stability
  • Making sure accommodation suits participants’ needs

Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.

He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin