• 0439 906 837
  • After-Hours: 0410 110 563
  • info@innovativeaucare.com.au
  • Greater Sydney Region, Central Coast, Newcastle and Hunter Valley
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Supporting Vulnerable Individuals, Families, and Communities Across NSW

Department of Communities and Justice (DCJ) Services

Innovative Australian Care (IAC) works closely with the Department of Communities and Justice (DCJ) to support people impacted by justice system involvement, homelessness, trauma, disability, domestic violence, and out-of-home care.

Our trauma-informed, person-centred model is designed to meet the complex needs of individuals and families navigating the DCJ system. We focus on safe housing, integrated case management, behavioural support, and life skills development to promote long-term stability and recovery.

Helping individuals safely transition from custody to community

Justice & Reintegration Support

IAC recognises the challenges that come with leaving the justice system. Our Justice & Reintegration Support services are designed to reduce recidivism and promote long-term stability through personalised, wraparound care.

Our Services Include:

  • Pre- and Post-Release Support Housing, daily living assistance, community engagement, and trauma-informed care
  • Transition Planning Tailored reintegration plans including NDIS access, accommodation, mental health and employment
  • Youth Justice Mentoring Early intervention and mentoring to divert at-risk youth from further justice involvement
  • Behavioural Support & Restrictive Practices Implementation of Positive Behaviour Support Plans with clinical partners, ensuring ethical and safe behavioural interventions
  • Collaboration with Correctional Services Coordinated support with parole officers and justice system professionals
We ensure a safe and structured re-entry for individuals experiencing co-occurring mental health, housing, behavioural, or disability needs.
Safe, Stable, and Therapeutic Care for Vulnerable Young People

Out of Home Care (OOHC) Services

We provide compassionate, trauma-informed care to children and youth who are unable to live safely with their families. Our OOHC programs are designed to foster healing, independence, and lifelong growth.

Our Programs:

  • Residential Care 24/7 support for children with complex needs
  • Transitional & Semi-Independent Living Youth housing and life skills programs for those transitioning to adulthood

Every child deserves a safe and nurturing environment, we walk alongside them on their journey of recovery and resilience.

Complex Care for Psychosocial Disabilities, Dual Diagnosis & Trauma

Mental Health & Disability Support

IAC delivers structured, trauma-informed support for individuals with:

  • Schizophrenia, bipolar disorder, PTSD, depression, and anxiety
  • Intellectual disabilities and behavioural risks
  • Co-occurring AOD (alcohol & other drug) use and cognitive impairments

Our Services Include:

  • Psychosocial Support & Emotional Regulation
  • Dual Diagnosis Case Planning & De-escalation
  • Behavioural Support & Restrictive Practices (NDIS-approved)
  • NDIS Plan Implementation & Coordination
  • Daily Living Skills Training
We apply Lean Six Sigma principles to reduce barriers, improve efficiency, and deliver real outcomes for clients with complex behavioural or psychosocial needs.
Building Life Skills, Confidence, and Connection

Daily Living & Community Integration

IAC believes that long-term stability comes from more than crisis support, it comes from equipping individuals with the tools to thrive. Our Daily Living and Community Integration services are designed to promote independence, personal growth, and meaningful social participation.

We support participants in developing:

  • Daily Living Skills Cooking, hygiene, budgeting, time management, cleaning, and transport planning
  • Emotional Literacy Understanding, expressing, and managing feelings in healthy ways
  • Social Skills Building respectful relationships, setting boundaries, and participating in the community
  • Community Access Supporting clients to attend appointments, access local services, and engage in social or recreational activities
  • Confidence & Motivation Through mentoring, positive reinforcement, and goal-setting

We provide this support in settings suited to each client, whether that’s transitional housing, community-based accommodation, or NDIS-funded homes such as SIL, SDA, or MTA.

Our goal is not just to support clients through their challenges, but to empower them beyond them.

Coming Soon: 24/7 Crisis Support Hotline

Crisis Response & Emerging Services

IAC is establishing a 24/7 hotline to support individuals in urgent distress, such as homelessness, violence, trauma, or emotional breakdown.

The service will include:

  • Immediate, confidential emotional support
  • Cultural safety and trauma-informed responses
  • Referrals to emergency services, housing, legal aid, and crisis care
This initiative is under development, because no one should face crisis alone.

Who We Support

We provide tailored care to individuals referred by or engaged with DCJ, Child Protection, or the Justice system, including:
  • People exiting custody or under community corrections
  • At-risk youth in the justice or child protection system
  • Survivors of family or sexual violence
  • Individuals affected by trauma, exploitation, or homelessness
  • Those living with mental health challenges or dual diagnoses
  • Clients with alcohol, drug, or behavioural dependencies
  • Children and teens in out-of-home care or preparing for independence

Ready to Partner with IAC?

Why Choose IAC?

The specialised substitute residential care (SSRC) register

An Approved Restrictive Practices Provider, compliant with both NDIS and DCJ requirements

Lean Six Sigma Approach for Outcome-Based Care

Culturally Safe, Trauma-Informed Model

Working closely with Clinicians, Mental Health Workers & Behavioural Specialists

Strong Collaboration with Correctional & Government Agencies

Let's Talk

Acknowledgements

We acknowledge the traditional owners of the lands on which we live and work. we pay our respects to elders past, present and emerging. we are committed to honouring indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

Quick Links

Important Links

Information

Phone Number

0439 906 837

24/7 Hotline

1800 863 649

eMail Address

info@innovativeaucare.com.au

Office

Greater Sydney Region, Central Coast, Newcastle and Hunter Valley

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Trauma-Informed, Collaborative Approach

We’re part of your team – from referral to outcomes

Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.

  • Ongoing collaboration across NDIS, DVA, DCJ, and SSRC systems
  • Real-time communication with support teams and families
  • Structured feedback and reporting for continuous improvement

Seamless Transitions from Hospital, Justice & Crisis Settings

From discharge to stable living – we manage the full pathway

We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.

  • Hospital discharge coordination with clinical oversight
  • Post-release support for justice-involved individuals
  • Medication, transport, equipment, and behavioural planning
  • Specialist staff training in trauma-informed care, mental health, forensic recovery, and clinical risk protocols

Measurable, Outcome-Driven Support Model

Support you can track – outcomes you can trust

Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.

  • 98% match rate for clinically and culturally suitable housing
  • 45% increase in emotional stability in participants with complex clinical and mental health conditions
  • 100% emergency response and shift coverage across SIL, SDA, and in-home care

Doctor-and Quality Specialist-Led Organisation

Conical leadership driving safety and outcomes

IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.

  • In-house team: Doctors, RNs, ENs, and Behaviour Specialist
  • High-acuity care designed for participants with complex clinical and behabioural needs
  • Oversight that ensures best-practice service delivery in all supported settings

Rehanna Torrevillas

Quality & Compliance Manager

Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.

She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Mike Salama

Operations Manager

Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.

Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Kaylene Smith

People & Culture Lead

Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.

She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Aya Mousa

Co-Founder and Director

Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.

With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.

Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

 

Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.

Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.

In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Dr. Ahmad Al-Najjar

Accommodation Manager

Experienced healthcare and disability services professional with over 13 years of combined international and Australian experience, including 5 years working in the NDIS sector. Holds a PhD in Business (Lean Six Sigma in healthcare), a Master’s in Quality Management, and a Bachelor’s degree in Nursing. Proven ability to lead complex transitions from hospitals, justice settings, or crisis environments into appropriate SIL and SDA placements, while maintaining a strong focus on clinical safety, housing suitability, and participant outcomes. Experienced in working closely with Support Coordinators, families, and multidisciplinary teams to ensure smooth, person-centred transitions. 

Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.

He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.

At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:

  • Reducing hospital readmissions
  • Improving participant stability
  • Making sure accommodation suits participants’ needs

Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.

He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin