We provide a wide range of support services including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), respite, in-home support, nursing care, community access, transport, mental health support, clinical care support, positive behaviour plan implantation, and domestic assistance.
Participants, families, or professionals can contact us directly via phone or email. We’ll arrange an intake assessment, review NDIS goals, and develop a tailored service agreement to begin supports.
Yes. Our team includes experienced support workers, registered nurses, and enrolled nurses trained in trauma-informed care, crisis response, restrictive practices, and positive behaviour support for participants with complex physical, psychosocial, and behavioural needs.
Referrals can be emailed to info@innovativeaucare.com.au or submitted through a very simple referral form on our website. We recommend including the participant’s NDIS plan details, goals, relevant background, and any behavioural or medical documentation to help us respond quickly and appropriately.
We aim to commence services within 48–72 hours for most referrals. Urgent placements, including hospital discharges or critical needs, are prioritised for immediate response.
Yes. We have SIL accommodation options in Sydney, Newcastle, and the Central Coast. These include 24/7 care, single or shared living arrangements, and wheelchair-accessible homes.
Yes. We offer bilingual support staff and culturally responsive care to meet the diverse needs of participants and families from various backgrounds.
We offer choice and control. Participants can express preferences for staff based on gender, language, personality, and experience. We do our best to ensure a good match.
Our team follows therapy plans developed by OTs, physios, speech therapists, and psychologists. We collaborate on participant goals, attend case meetings, and support therapy implementation in daily routines.
Yes. Our staff are trained to implement positive behaviour support strategies, collect data, and work closely with NDIS-registered behaviour practitioners. We ensure compliance with NDIS Quality and Safeguards Commission requirements.
All restrictive practices are authorised and monitored. We train staff on each participant’s Behaviour Support Plan and ensure that data is recorded and shared with the responsible practitioner.
We apply international quality frameworks, including Lean Six Sigma, to drive service excellence and reduce risk. We’re also one of the few NDIS providers to use this model for continuous improvement.
Yes. We maintain transparent communication with support coordinators, behaviour support practitioners, case managers, and allied health professionals. We provide regular incident reports, progress summaries, and attend case conferences
We provide NDIS disability services across metropolitan and regional NSW, including Sydney, Newcastle, Cessnock, Central Coast, and surrounding areas.
Yes, we assist with NDIS access by conducting an initial assessment of the case, guiding participants through the process, and connecting with healthcare or allied health professionals if supporting evidence is needed.
Yes, we provide both Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA).
Our properties are purpose-built and tailored to meet each participant’s physical, behavioural, and clinical needs.
Yes. We provide:
This integrated medical oversight ensures safe, responsive, and person-centred care, especially for participants with complex or high-acuity needs.
We use a structured compatibility assessment process that considers:
Our goal is to foster safe, respectful, and stable shared living environments that support long-term wellbeing and independence.
Yes. We specialise in high-acuity care, including ventilator support, tracheostomy care, PEG feeding, and post-surgical wound management. Our team includes Registered Nurses (RNs) and Enrolled Nurses (ENs) with hospital-grade experience. We work closely with hospitals, support coordinators, and families to ensure safe, transitions to home or supported accommodation environments led by PhDs and RNs.
Yes. Innovative Australian Care (IAC) invests in ongoing professional development for our team. We provide free, in-house training to support workers and nurses working with:
Training is developed and supervised by our in-house Doctor (PhD), Registered Nurses (RNs), and clinical educators to ensure the highest standards of care.
Lean Six Sigma is an internationally recognised methodology for improving quality and reducing inefficiencies.
IAC uses Lean Six Sigma to:
We track:
We welcome feedback from participants, families, coordinators, and staff. Every comment is reviewed and logged, and improvement actions are tracked using Lean Six Sigma tools. This ensures every concern results in a learning opportunity and tangible service improvements.
We support participants with a wide range of mental health and psychosocial disabilities, including:
Our services include:
Each support plan is tailored to align with the participant’s NDIS goals, risk profile, and clinical needs.
Yes. We provide immediate and after-hours mental health support to help stabilise participants in the community and avoid escalation or hospitalisation. This includes:
Our response model is trauma-informed, culturally responsive, and focused on keeping participants safe, calm, and connected to their care network.
We acknowledge the traditional owners of the lands on which we live and work. we pay our respects to elders past, present and emerging. we are committed to honouring indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.
We’re part of your team – from referral to outcomes
Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.
From discharge to stable living – we manage the full pathway
We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.
Support you can track – outcomes you can trust
Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.
Conical leadership driving safety and outcomes
IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.
Quality & Compliance Manager
Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.
She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.
Operations Manager
Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.
Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.
People & Culture Lead
Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.
She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.
Co-Founder and Director
Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.
With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.
Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.
Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.
Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.
In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.
Accommodation Manager
Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.
He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.
At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:
Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.
He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.
