Innovative Australian Care (IAC) provides high-quality, participant-centred in-home and clinical care designed to promote independence, dignity, and overall well-being. Our approach integrates Lean Six Sigma principles to ensure efficient, personalised, and evidence-based care that meets complex medical, disability, and personal support needs.
Our multidisciplinary team, including Registered Nurses (RNs), Enrolled Nurses (ENs), and Experienced Support Workers, follows comprehensive infection control strategies, fall prevention measures, incident reduction protocols, and tailored care planning to ensure the safety, comfort, and best health outcomes for each participant.
Our round-the-clock in-home care provides participants with essential personal and daily living support to promote independence and well-being. Our team assists with bathing, dressing, grooming, and toileting, ensuring dignity and comfort. We also provide meal preparation, nutritional support, household assistance, and community access to enhance daily living. Additionally, we implement fall prevention strategies, including mobility training, environmental modifications, and adaptive equipment, to ensure safety in the home environment.
Our skilled nursing support is tailored for participants with complex medical needs, ensuring high-quality clinical care in the comfort of their homes. Our services include wound care, post-surgical care, medication management, and chronic disease support for conditions such as diabetes, respiratory illnesses, and cardiac conditions. We also specialise in PEG feeding, tracheostomy care, stoma care, catheter management, and pressure injury prevention, ensuring participants receive comprehensive high-intensity medical support. To minimise health risks, we follow strict infection control protocols and provide preventative care strategies to promote long-term well-being.
We provide seamless support for participants transitioning from hospital to home, promoting a safe and smooth recovery process while reducing the risk of readmission. Prior to discharge, we deliver tailored training and preparation to ensure the participant and their support network are confident and ready for the transition. Our team collaborates with doctors and specialists to develop individualised care plans. We also coordinate essential therapies, mobility support, and ongoing care to ensure a smooth, well-supported recovery at home.
Our comprehensive clinical care services are designed for participants requiring high-intensity nursing support. Our nurses are trained to manage ventilators, suctioning, and advanced medical interventions, ensuring the highest standard of care. We provide mental health support for participants with psychosocial disabilities, ensuring they receive emotional and psychological care. To improve participant safety, we implement incident reduction strategies, including proactive risk assessments, emergency response training, and structured care planning to minimise behavioural incidents and improve overall well-being.
Our compassionate end-of-life care prioritises comfort, dignity, and emotional support for participants and their families. Our experienced nurses provide pain and symptom management, ensuring a peaceful and supportive experience. We also offer psychosocial and emotional support to participants and their loved ones during this difficult time. Our multidisciplinary team collaborates with palliative care specialists, general practitioners, and spiritual care providers to offer holistic, person-centred palliative support tailored to individual needs.
Innovative Australian Care (IAC) integrates Lean Six Sigma methodologies, innovative healthcare models, and expert-led services to optimise in-home and clinical care, ensuring participants receive safe, high-quality, and personalised support. Our proactive infection control, structured medication management, and comprehensive health monitoring strategies have significantly improved participant outcomes, reducing hospital readmissions and enhancing recovery processes. Through mobility training, environmental adjustments, and fall prevention strategies, we minimise risks while improving participant independence and safety. Our structured administration protocols, wound care techniques, and skin integrity monitoring ensure that participants receive the highest standard of clinical care while preventing complications.
With Registered Nurses (RNs), Enrolled Nurses (ENs), and Skilled Support Workers, we implement real-time monitoring, structured care planning, and rapid response interventions to enhance participant safety. Our advanced clinical training for support workers includes tracheostomy care, PEG feeding, stoma and catheter management, and pressure injury prevention, ensuring all staff are equipped to handle complex medical needs. Our mental health support framework integrates psychosocial care strategies, crisis intervention training, and behavioural risk assessments, providing holistic support for participants with psychosocial disabilities, PTSD, and other mental health challenges.
Our structured teamwork approach ensures seamless communication between nursing teams, and support staff, while Team Leaders and Area Managers oversee service efficiency and participant satisfaction. We utilise Lean-driven scheduling systems to enhance hospital-to-home transitions, rehabilitation support, and post-discharge care planning, ensuring a smooth recovery process and minimising hospital readmissions. By continuously refining our services, we guarantee that our in-home and clinical care services remain efficient, evidence-based, and participant-focused, promoting dignity, independence, and improved quality of life.
We acknowledge the traditional owners of the lands on which we live and work. we pay our respects to elders past, present and emerging. we are committed to honouring indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.
We’re part of your team – from referral to outcomes
Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.
From discharge to stable living – we manage the full pathway
We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.
Support you can track – outcomes you can trust
Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.
Conical leadership driving safety and outcomes
IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.
Quality & Compliance Manager
Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.
She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.
Operations Manager
Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.
Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.
People & Culture Lead
Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.
She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.
Co-Founder and Director
Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.
With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.
Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.
Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.
Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.
In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.
Accommodation Manager
Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.
He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.
At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:
Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.
He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.
