NDIS Services in Greater Sydney, Central Coast, Newcastle & Hunter Valley

Innovative Care supports NDIS participants across Greater Sydney, Central Coast, Newcastle, and Hunter Valley with compassionate, person-centred support that fosters independence and inclusion.

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Why Choose Innovative Care?

High-quality, person-centred support is provided to adults across Greater Sydney, Central Coast, Newcastle, and Hunter Valley. As an NDIS and DVA-registered provider, specialist care is delivered for medium to complex needs with a focus on trauma-informed, evidence-based, and responsive care. Flexible and engaging services are designed to promote independence, inclusion, and measurable progress. Cultural awareness, mentorship, and strong collaboration ensure meaningful, impactful outcomes. With 24/7 crisis response and fast access to support, participants receive reliable assistance when they need it most.

Empowering Support for Complex Needs with Measurable Outcomes

Providing responsive, high-quality support that enables participants with complex needs to achieve measurable progress and long-term stability.

Culturally Aware Support Built on Trust and Compassion

Ensuring participants from all backgrounds feel respected and valued by fostering trust, cultural awareness, and consistently dependable care.

Impactful, Person-Centred Support Across NSW Regions

Results-driven, person-centred support is provided across Greater Sydney, Central Coast, Newcastle, and Hunter Valley, ensuring impactful and reliable care.

Specialist Support Services Tailored to Individual Needs

Innovative Care delivers a comprehensive range of specialist support services for individuals with complex clinical and behavioural needs, ensuring holistic and effective care.

Delivering Reliable, Evidence-Based Care Across NSW Regions

Specialist support is provided for individuals with complex clinical and behavioural needs across Greater Sydney, Central Coast, Newcastle, and Hunter Valley. As an NDIS and DVA-registered provider, services include 24/7 crisis response, hospital transition assistance, and trauma-informed care. A strong focus on medium to complex supports ensures that every participant receives high-quality, person-centred care tailored to their unique needs. A 24-hour support hotline ensures accessibility, and close collaboration with healthcare teams guarantees a reliable and responsive approach.

What We Offers

NDIS Services

In-Home Care

In-home care services support participants with daily personal tasks, promoting independence and dignity while ensuring they feel safe and comfortable in a familiar environment. Whether assistance is needed for personal care, mobility, or household tasks, we provide tailored, person-centred support.

Community Access

Empower participants to engage with their community, build meaningful connections, and develop social skills. Whether it’s attending events, joining community programs, or participating in daily activities, our services enhance social inclusion, confidence, and independence in everyday life.

Personal Assistance

Offer one-on-one assistance with daily routines, personal care, mobility, and household tasks, ensuring that participants can maintain their independence. Our goal is to provide support that respects individual preferences, helping participants live comfortably and with greater autonomy.

Transport (Post-Hospital & Community Access)

Transport services provide safe, reliable, and accessible travel to medical appointments, community activities, and other essential destinations. Whether transitioning home from hospital care or requiring regular transport, we ensure timely, comfortable, and stress-free travel for participants.

Meal Preparation

Create nutritious, personalised meal options tailored to participants’ dietary needs and cultural preferences. Our meal preparation service ensures that individuals receive healthy, balanced meals that promote overall wellbeing, independence, and the ability to enjoy their preferred foods.

Complex Hospital Transition

Support participants moving from hospital care back to home, ensuring continuity of care and a smooth, stress-free transition. Our team works closely with healthcare providers to reduce readmission risks, manage recovery plans, and provide ongoing specialist support for better long-term health outcomes.

Complex Behavioural Supports

Behavioural support services provide stability, confidence, and safety for individuals experiencing challenging behaviours. We use evidence-based strategies to help participants build self-regulation skills, reduce distress, and enhance their quality of life in a supportive and structured environment.

STA, MTA, SDA Accommodation

We offer short-term, medium-term, and specialist disability accommodation designed to provide comfort, security, and independence. Our accommodation options are tailored to meet individual needs, providing a supportive environment with 24/7 assistance available when required.

Community Nursing

Community nursing services deliver high-quality, person-centred healthcare at home. This includes medication management, wound care, chronic disease management, and health monitoring, ensuring participants receive the medical attention they need in a familiar and supportive setting.

DVA Services

Proudly support veterans by providing comprehensive care, including in-home support, community access, transport, and personal assistance. Our services are designed to enhance wellbeing, promote independence, and improve quality of life for veterans and their families.

DCJ Services

DCJ services offer housing support, case management, and family services, helping individuals and families navigate complex social situations. We focus on empowering participants by providing stable housing, personalised support plans, and access to essential community resources.

Complex Hospital Transition

Support participants moving from hospital care back to home, ensuring continuity of care and a smooth, stress-free transition. Our team works closely with healthcare providers to reduce readmission risks, manage recovery plans, and provide ongoing specialist support for better long-term health outcomes.

Complex Behavioural Supports

Behavioural support services provide stability, confidence, and safety for individuals experiencing challenging behaviours. We use evidence-based strategies to help participants build self-regulation skills, reduce distress, and enhance their quality of life in a supportive and structured environment.

Community Nursing

Community nursing services deliver high-quality, person-centred healthcare at home. This includes medication management, wound care, chronic disease management, and health monitoring, ensuring participants receive the medical attention they need in a familiar and supportive setting.

STA, MTA, SDA Accommodation

We offer short-term, medium-term, and specialist disability accommodation designed to provide comfort, security, and independence. Our accommodation options are tailored to meet individual needs, providing a supportive environment with 24/7 assistance available when required.

DCJ Services

DCJ services offer housing support, case management, and family services, helping individuals and families navigate complex social situations. We focus on empowering participants by providing stable housing, personalised support plans, and access to essential community resources.

DVA Services

Proudly support veterans by providing comprehensive care, including in-home support, community access, transport, and personal assistance. Our services are designed to enhance wellbeing, promote independence, and improve quality of life for veterans and their families.

Transport (Post-Hospital & Community Access)

Transport services provide safe, reliable, and accessible travel to medical appointments, community activities, and other essential destinations. Whether transitioning home from hospital care or requiring regular transport, we ensure timely, comfortable, and stress-free travel for participants.

In-Home Care

In-home care services support participants with daily personal tasks, promoting independence and dignity while ensuring they feel safe and comfortable in a familiar environment. Whether assistance is needed for personal care, mobility, or household tasks, we provide tailored, person-centred support.

Personal Assistance

Offer one-on-one assistance with daily routines, personal care, mobility, and household tasks, ensuring that participants can maintain their independence. Our goal is to provide support that respects individual preferences, helping participants live comfortably and with greater autonomy.

Palliative Care

Gentle, respectful palliative care tailored to your values. IAC provides 24/7 clinical support, pain relief, and emotional care in-home or supported settings. Compassionate help for individuals and families when it matters most.

Community Access

Empower participants to engage with their community, build meaningful connections, and develop social skills. Whether it’s attending events, joining community programs, or participating in daily activities, our services enhance social inclusion, confidence, and independence in everyday life.

Meal Preparation

Create nutritious, personalised meal options tailored to participants’ dietary needs and cultural preferences. Our meal preparation service ensures that individuals receive healthy, balanced meals that promote overall wellbeing, independence, and the ability to enjoy their preferred foods.

Empowering Lives with Compassion and Purpose

Support is flexible, person-centred, and results-driven, with a focus on trauma-informed and collaborative care. Every service is designed to enhance daily living, strengthen social connections, and empower independence through evidence-based methods. Participants are supported in achieving personal goals with compassionate and professional guidance.

Compassionate & Collaborative Care
Wellbeing remains a top priority, with strong relationships built by matching participants with support staff who align with their needs, interests, and preferences. By fostering connections based on trust and shared experiences, a supportive and honest environment is created where participants feel valued and understood.

A Safe and Encouraging Space
A welcoming and non-judgemental space ensures that participants feel heard, supported, and empowered to pursue their goals. Strengths are recognised, and confidence is built through a personalised approach to support. By creating a culture of encouragement and self-belief, individuals gain the tools they need to navigate challenges and reach their full potential.

Reliable, Supportive, and Goal-Driven
Every interaction is built on the principles of respect, empowerment, and reliability. The focus remains on creating a positive, person-centred experience where individuals feel secure and supported. Strengths-based approaches ensure that participants can express themselves freely and work towards meaningful goals.

Flexible and Individualised Support
Services are tailored to the unique needs of each participant, allowing them to take control of their journey while receiving the right level of support. Goal setting and skill-building are encouraged, promoting personal growth and independence. A collaborative approach ensures that participants remain engaged and empowered.

A Purpose-Driven Environment
Innovative Care fosters a culture of growth and respect, with every interaction reflecting a commitment to compassionate, purpose-driven service. A dedication to excellence ensures that participants receive the highest level of care, helping them achieve their personal goals and improve their quality of life.

Trauma-Informed, Collaborative Approach

We’re part of your team – from referral to outcomes

Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.

  • Ongoing collaboration across NDIS, DVA, DCJ, and SSRC systems
  • Real-time communication with support teams and families
  • Structured feedback and reporting for continuous improvement

Seamless Transitions from Hospital, Justice & Crisis Settings

From discharge to stable living – we manage the full pathway

We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.

  • Hospital discharge coordination with clinical oversight
  • Post-release support for justice-involved individuals
  • Medication, transport, equipment, and behavioural planning
  • Specialist staff training in trauma-informed care, mental health, forensic recovery, and clinical risk protocols

Measurable, Outcome-Driven Support Model

Support you can track – outcomes you can trust

Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.

  • 98% match rate for clinically and culturally suitable housing
  • 45% increase in emotional stability in participants with complex clinical and mental health conditions
  • 100% emergency response and shift coverage across SIL, SDA, and in-home care

Doctor-and Quality Specialist-Led Organisation

Conical leadership driving safety and outcomes

IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.

  • In-house team: Doctors, RNs, ENs, and Behaviour Specialist
  • High-acuity care designed for participants with complex clinical and behabioural needs
  • Oversight that ensures best-practice service delivery in all supported settings

Rehanna Torrevillas

Quality & Compliance Manager

Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.

She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.

Mike Salama

Operations Manager

Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.

Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.

Kaylene Smith

People & Culture Lead

Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.

She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.

Aya Mousa

Co-Founder and Director

Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.

With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.

Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

 

Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.

Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.

In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

Dr. Ahmad Al-Najjar

Accommodation Manager

Experienced healthcare and disability services professional with over 13 years of combined international and Australian experience, including 5 years working in the NDIS sector. Holds a PhD in Business (Lean Six Sigma in healthcare), a Master’s in Quality Management, and a Bachelor’s degree in Nursing. Proven ability to lead complex transitions from hospitals, justice settings, or crisis environments into appropriate SIL and SDA placements, while maintaining a strong focus on clinical safety, housing suitability, and participant outcomes. Experienced in working closely with Support Coordinators, families, and multidisciplinary teams to ensure smooth, person-centred transitions. 

Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.

He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.

At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:

  • Reducing hospital readmissions
  • Improving participant stability
  • Making sure accommodation suits participants’ needs

Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.

He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.