• 0439 906 837
  • After-Hours: 0410 110 563
  • info@innovativeaucare.com.au
  • Greater Sydney Region, Central Coast, Newcastle and Hunter Valley
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Malcolm’s Success Story

Innovative Australian Care (IAC) specialises in supporting individuals through life’s most challenging transitions, ensuring no one is left behind due to complexity, funding limitations, or clinical needs. One such story is that of Malcolm, whose recovery journey reflects the power of strategic, person-centred care.

Meet Malcolm

After suffering a Cerebrovascular Accident (CVA) and undergoing brain surgery, Malcolm was left with paralysis on his left side. When he was discharged from hospital, he entered a new world of NDIS support, but one with limitations. His initial plan didn’t fully cover the scope of care he needed for daily living, rehabilitation, and long-term wellbeing.

Yet with the right team by his side, Malcolm didn’t just transition, he thrived.

How IAC Made a Difference

Understanding the urgent need for both clinical oversight and rehabilitation, IAC stepped in with a flexible, proactive plan to support Malcolm’s recovery and quality of life. Our team, including skilled Registered Nurses (RNs), worked closely with support coordinators and Malcolm’s family to create a safe and structured environment, despite funding constraints.

Optimised NDIS Funding

We collaborated with his support coordinators to stretch every available hour, delivering maximum impact without compromising care quality.

Step-by-Step Transition to SIL

Malcolm transitioned smoothly from Medium-Term Accommodation (MTA) to Supported Independent Living (SIL), maintaining continuity and comfort throughout the process.

RN-Led Clinical Oversight

A dedicated RN team managed Malcolm’s medications and monitored his health daily, proactively preventing complications.

Pressure Injury Prevention Plan

Using advanced skin integrity protocols, our team ensured Malcolm remained mobile and free from pressure ulcers.

Tailored Rehabilitation Support

We developed a personalised plan of daily activities and physical therapy routines to support Malcolm’s physical and emotional recovery.

The Results: Renewed Health, Confidence & Comfort

Thanks to IAC’s expertise and compassionate support, Malcolm’s condition stabilised and his quality of life improved dramatically:

  • No pressure injuries or clinical deterioration
  • Medications administered safely under RN supervision
  • High-quality care delivered efficiently within a limited budget
  • A seamless transition into supported living
  • Heartfelt appreciation from Malcolm’s wife, who described IAC’s care as “family-like” and deeply reassuring

A New Chapter Begins

Malcolm’s story is a testament to what’s possible when expert care meets genuine compassion. IAC don’t just deliver services, we build trust, adapt to challenges, and empower people to live with dignity, safety, and purpose.

Need help navigating complex care or an NDIS journey? Let’s chat. We’re here to support you, every step of the way.

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Acknowledgements

We acknowledge the traditional owners of the lands on which we live and work. we pay our respects to elders past, present and emerging. we are committed to honouring indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

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Trauma-Informed, Collaborative Approach

We’re part of your team – from referral to outcomes

Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.

  • Ongoing collaboration across NDIS, DVA, DCJ, and SSRC systems
  • Real-time communication with support teams and families
  • Structured feedback and reporting for continuous improvement

Seamless Transitions from Hospital, Justice & Crisis Settings

From discharge to stable living – we manage the full pathway

We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.

  • Hospital discharge coordination with clinical oversight
  • Post-release support for justice-involved individuals
  • Medication, transport, equipment, and behavioural planning
  • Specialist staff training in trauma-informed care, mental health, forensic recovery, and clinical risk protocols

Measurable, Outcome-Driven Support Model

Support you can track – outcomes you can trust

Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.

  • 98% match rate for clinically and culturally suitable housing
  • 45% increase in emotional stability in participants with complex clinical and mental health conditions
  • 100% emergency response and shift coverage across SIL, SDA, and in-home care

Doctor-and Quality Specialist-Led Organisation

Conical leadership driving safety and outcomes

IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.

  • In-house team: Doctors, RNs, ENs, and Behaviour Specialist
  • High-acuity care designed for participants with complex clinical and behabioural needs
  • Oversight that ensures best-practice service delivery in all supported settings

Rehanna Torrevillas

Quality & Compliance Manager

Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.

She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

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Mike Salama

Operations Manager

Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.

Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

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Kaylene Smith

People & Culture Lead

Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.

She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Aya Mousa

Co-Founder and Director

Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.

With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.

Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

 

Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.

Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.

In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

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Dr. Ahmad Al-Najjar

Accommodation Manager

Experienced healthcare and disability services professional with over 13 years of combined international and Australian experience, including 5 years working in the NDIS sector. Holds a PhD in Business (Lean Six Sigma in healthcare), a Master’s in Quality Management, and a Bachelor’s degree in Nursing. Proven ability to lead complex transitions from hospitals, justice settings, or crisis environments into appropriate SIL and SDA placements, while maintaining a strong focus on clinical safety, housing suitability, and participant outcomes. Experienced in working closely with Support Coordinators, families, and multidisciplinary teams to ensure smooth, person-centred transitions. 

Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.

He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.

At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:

  • Reducing hospital readmissions
  • Improving participant stability
  • Making sure accommodation suits participants’ needs

Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.

He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin