Innovative Australian Care (IAC) is a specialist care provider led by PhD-qualified professional and quality management experts, registered under the NDIS, DVA, and DCJ. We deliver expert clinical care, hospital transition, mental health support, disability services, and justice-based programs across Australia, with active service delivery in Greater Sydney, Newcastle, and the Central Coast.
We support people with complex clinical needs, high-level disabilities, and mental health challenges through services like Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), in-home care, crisis response, and community reintegration.
Through our many years of experience in this field, we identified a clear gap, an opportunity to deliver care that is smarter, safer, and more person-focused. At IAC, we are passionate about innovative solutions, and we used that passion to build something unique.
Our care model is globally recognised, designed to deliver real-life outcomes through practical, measurable improvements. Backed by world-class methodology like Lean Six Sigma, we turn complexity into clarity, and support into meaningful progress.
This model is driven by the vision and expertise of our leadership team.
Together, we apply a transformational leadership model, championing continuous learning, clinical quality, and person-centred care. IAC also invests in ongoing staff training and development, ensuring every team member is equipped with the latest tools, knowledge, and practices to deliver care that is compassionate, responsive, and aligned with the highest standards.
We aim to lead the way, set the benchmark in quality care, and become both the number one provider and the first choice for outcome-focused support in disability, veteran, and justice-based services across Australia.
Innovative Australian Care (IAC) is a doctor- and quality specialist–led care provider, registered under NDIS, DVA, and DCJ. We deliver expert clinical care, mental health support, disability services, and justice-based programs across Australia, actively supporting communities in Greater Sydney, Newcastle, and the Central Coast.
Founded by Dr. Ahmad Al-Najjar, PhD in Healthcare and Innovation, a global expert in Lean Six Sigma and clinical governance, with over 13 years of experience in critical care and NDIS complex care management. Co-founded with Aya Mousa, a Quality Management Specialist with a Master’s in Quality and over a decade of experience improving service delivery and outcomes across disability services. Together, they follow the transformational leadership model, sharing knowledge and inspiring their team to embrace innovation, continuous learning, and excellence in care.
IAC is the first Australian provider to implement Lean Six Sigma — a globally recognised American and Japanese methodology for performance excellence. Our services are data-driven, participant-focused, and designed to deliver real outcomes, not just routine care.
“Lean Six Sigma methodology significantly enhances service quality, reduces errors, and improves patient satisfaction in healthcare settings.”
— Noronha et al., 2023, International Journal of Quality & Reliability Management
Clinical leadership driving safety and outcomes
IAC is led by a PhD-qualified Care Expert and Director with a Master’s in Quality Management. We bring clinical governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.
Support you can track, outcomes you can trust
Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.
From discharge to stable living, we manage the full pathway
We specialise in transitions from hospital wards, correctional settings, and unstable housing into SIL, SDA, or stabilised in-home care, reducing risk, preventing relapse, and supporting long-term recovery.
Efficiency meets excellence in every setting
IAC is the only care provider in Australia applying Lean Six Sigma to disability and in-home care, improving efficiency, reducing risk, and delivering consistent quality outcomes.
We’re part of your team, from referral to outcomes
Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.
We chose the name Innovative Australian Care because innovation defines our identity.
We don’t just deliver services, we transform systems. Through Lean Six Sigma, we’ve applied world-class tools to reduce risks, improve outcomes, and make every service more efficient, effective, and participant-centred.
Innovation at IAC means:
“Innovative” isn’t just what we do, it’s who we are.
To lead Australia in transforming disability, veteran, and justice-based care through innovative, evidence-based services that empower individuals to live with dignity, independence, and purpose.
To deliver high-quality, trauma-informed, clinical, and mental health care with outcome-focused support by integrating global best practices like Lean Six Sigma methodology with local, person-centred care. We aim to improve lives by reducing incidents, enhancing well-being, and achieving real outcomes for every participant we serve
Innovative Australian Care (IAC) services are guided by more than just compliance, they’re built on a commitment to ethics, outcomes, and transformative care. These values shape how we serve, lead, and grow.
We don’t just follow best practices, we create them. Australia’s only provider to implement Lean Six Sigma, we bring global innovation to local care, improving outcomes through smarter systems, assistive technology, and data-driven solutions.
We act with honesty, accountability, and professionalism in everything we do. We prioritise safety, dignity, and the rights of every person we support.
We work in partnership with participants, families, coordinators, clinicians, and community agencies to create truly integrated support systems.
We acknowledge the traditional owners of the lands on which we live and work. we pay our respects to elders past, present and emerging. we are committed to honouring indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.
We’re part of your team – from referral to outcomes
Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.
From discharge to stable living – we manage the full pathway
We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.
Support you can track – outcomes you can trust
Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.
Conical leadership driving safety and outcomes
IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.
Quality & Compliance Manager
Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.
She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.
Operations Manager
Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.
Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.
People & Culture Lead
Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.
She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.
Co-Founder and Director
Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.
With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.
Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.
Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.
Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.
In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.
Accommodation Manager
Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.
He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.
At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:
Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.
He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.
