• 0439 906 837
  • After-Hours: 0410 110 563
  • info@innovativeaucare.com.au
  • Greater Sydney Region, Central Coast, Newcastle and Hunter Valley
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Providing Innovative Solutions for Complex Needs

Innovative Australian Care provides specialist disability support for individuals with complex clinical and behavioural needs. As an NDIS and DVA-registered provider, high-quality services are delivered with a focus on measurable progress, independence, and long-term wellbeing. A 24-hour support hotline ensures continuity of care, while expert staff create tailored plans to meet participant goals. Registered under NDIS, DVA, and SSRC, the organisation prioritises flexibility, person-centred care, and evidence-based approaches.

Complex Hospital Transition

Moving from hospital care to home requires careful planning and support. A seamless transition is achieved with assistance in transport, medication management, personal care, and recovery-based support. Working alongside healthcare providers ensures continuity of care, reducing hospital readmission risks. Restoring confidence and independence remains the focus, ensuring a safe and structured return to daily life.

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Complex Behavioural Supports

Challenging behaviours require a structured, compassionate approach. Strategies are developed with participants, families, and support networks to promote emotional regulation, skill development, and engagement. A focus on safety, wellbeing, and independence enables individuals to thrive. Evidence-based interventions provide stability and guidance, fostering a greater sense of self-confidence and security.

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Community Nursing

Innovative Australian Care specialises in supporting individuals with complex clinical and behavioural needs. As an NDIS and DVA-registered provider, we offer 24/7 crisis response, hospital transition services, and trauma-informed care. Our data-driven approach ensures measurable progress and high-quality care tailored to each participant’s individual needs and goals.

  • Subcutaneous Injections Including insulin, hormonal therapy, and medication administration
  • Complex Wound Care Chronic wounds, pressure injuries, post-surgical dressings
  • Continence Management Incontinence assessment, product use, hygiene support
  • Enteral Feeding & Management PEG feeding, tube site care, nutritional support
  • Urinary Catheter Management Indwelling and suprapubic catheter care, infection prevention
  • Medication Support Administration, compliance monitoring, and medication reviews
  • Chronic Disease Management Ongoing care for diabetes, heart disease, COPD, etc.
  • Health Monitoring Blood pressure, blood glucose, vital signs, and overall health reviews
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STA, MTA, SDA Accommodation

Safe and fully supported accommodation options promote stability, inclusion, and independence. Whether for short-term respite (STA), transitional housing (MTA), or Specialist Disability Accommodation (SDA), tailored care ensures each participant receives the right level of support. Housing solutions prioritise comfort and accessibility, fostering a welcoming environment where daily routines and personal goals can be maintained.

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Transport, Post-Hospital & Community Access

Reliable transport services ensure safe travel to medical appointments, community events, and post-hospital care. Personalised transport solutions cater to mobility needs while prioritising punctuality, comfort, and accessibility. Travel becomes stress-free, allowing participants to focus on their recovery and social connections. Supportive assistance enables greater community engagement and independence.

In-Home Care

Maintaining independence and comfort at home becomes easier with dedicated in-home support. Assistance is available for personal care, mobility, medication management, meal preparation, and household tasks. A safe and well-maintained environment promotes dignity and autonomy. Personalised care plans ensure tailored support, allowing participants to achieve their goals while feeling safe and empowered. A compassionate approach prioritises individual preferences, making daily living stress-free.

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Personal Assistance

Managing daily routines becomes effortless with dedicated one-on-one support. Assistance with personal hygiene, dressing, mobility, and household tasks ensures participants maintain independence with ease. A person-centred approach fosters dignity, safety, and autonomy while creating a well-supported living environment. Support is customised to fit individual needs, providing security and peace of mind for both participants and their families.

Palliative Care

We provide compassionate, holistic palliative care designed to support individuals with complex health conditions. Our focus is on comfort, dignity, and emotional well-being, ensuring that each person’s values and wishes are respected. This stage of care goes beyond medical treatment, it embraces empathy, calm, and deep personal connection for both participants and their families.

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Community Access

Engaging with the community builds confidence, independence, and social connections. Support is available for attending social events, visiting attractions, joining groups, or participating in recreational and educational programs. Meaningful relationships enhance emotional wellbeing and personal development. Encouraging participation in community activities reduces isolation while promoting inclusion, creating a strong sense of belonging. Every experience is designed to support personal growth and connection.

Meal Preparation

Nutritious meals tailored to dietary needs and preferences contribute to long-term health and wellbeing. Support with meal planning, grocery shopping, and cooking ensures participants enjoy fresh, balanced meals without added stress. Preparing meals at home fosters independence while promoting a healthier lifestyle. A culturally sensitive approach ensures familiar, enjoyable meals suited to individual tastes.

Fees and Charges

Pricing follows the NDIS Price Guide, ensuring transparency, fairness, and value for money. Continuous investment in staff training, professional development, and service improvement guarantees a high standard of care. Each service remains fully compliant with NDIS regulations, with tailored support ensuring participants receive the best possible outcomes. A commitment to affordability and quality ensures accessibility for all individuals.

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Acknowledgements

We acknowledge the traditional owners of the lands on which we live and work. we pay our respects to elders past, present and emerging. we are committed to honouring indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

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Information

Phone Number

0439 906 837

24/7 Hotline

1800 863 649

eMail Address

info@innovativeaucare.com.au

Office

Greater Sydney Region, Central Coast, Newcastle and Hunter Valley

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Trauma-Informed, Collaborative Approach

We’re part of your team – from referral to outcomes

Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.

  • Ongoing collaboration across NDIS, DVA, DCJ, and SSRC systems
  • Real-time communication with support teams and families
  • Structured feedback and reporting for continuous improvement

Seamless Transitions from Hospital, Justice & Crisis Settings

From discharge to stable living – we manage the full pathway

We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.

  • Hospital discharge coordination with clinical oversight
  • Post-release support for justice-involved individuals
  • Medication, transport, equipment, and behavioural planning
  • Specialist staff training in trauma-informed care, mental health, forensic recovery, and clinical risk protocols

Measurable, Outcome-Driven Support Model

Support you can track – outcomes you can trust

Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.

  • 98% match rate for clinically and culturally suitable housing
  • 45% increase in emotional stability in participants with complex clinical and mental health conditions
  • 100% emergency response and shift coverage across SIL, SDA, and in-home care

Doctor-and Quality Specialist-Led Organisation

Conical leadership driving safety and outcomes

IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.

  • In-house team: Doctors, RNs, ENs, and Behaviour Specialist
  • High-acuity care designed for participants with complex clinical and behabioural needs
  • Oversight that ensures best-practice service delivery in all supported settings

Rehanna Torrevillas

Quality & Compliance Manager

Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.

She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

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Mike Salama

Operations Manager

Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.

Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Kaylene Smith

People & Culture Lead

Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.

She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Aya Mousa

Co-Founder and Director

Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.

With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.

Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

 

Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.

Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.

In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin

Dr. Ahmad Al-Najjar

Accommodation Manager

Experienced healthcare and disability services professional with over 13 years of combined international and Australian experience, including 5 years working in the NDIS sector. Holds a PhD in Business (Lean Six Sigma in healthcare), a Master’s in Quality Management, and a Bachelor’s degree in Nursing. Proven ability to lead complex transitions from hospitals, justice settings, or crisis environments into appropriate SIL and SDA placements, while maintaining a strong focus on clinical safety, housing suitability, and participant outcomes. Experienced in working closely with Support Coordinators, families, and multidisciplinary teams to ensure smooth, person-centred transitions. 

Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.

He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.

At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:

  • Reducing hospital readmissions
  • Improving participant stability
  • Making sure accommodation suits participants’ needs

Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.

He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin