• 0439 906 837
  • After-Hours: 0410 110 563
  • info@innovativeaucare.com.au
  • Greater Sydney Region, Central Coast, Newcastle and Hunter Valley
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Safe, High-Quality Accommodation & Independent Living

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Empowering Independence with Specialist Support

Innovative Australian Care specialises in supporting individuals with complex clinical and behavioural needs. As an NDIS and DVA-registered provider, we offer 24/7 crisis response, hospital transition services, and trauma-informed care. Our data-driven approach ensures measurable progress and high-quality care tailored to each participant’s individual needs and goals.

  • Specialist support for participants with complex needs, including Level 2 and Level 3 supports.
  • Immediate crisis response, hospital transitions, and trauma-informed care available 24/7.
  • Evidence-based approach to measure progress and accelerate goal achievement.
  • Continuous communication, personalised check-ins, and collaboration with allied health teams to create a supportive care environment.
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Empowering Positive Change Through Specialist Housing Support

Innovative Australian Care (IAC) provides expert-led, high-quality accommodation options for individuals with complex clinical, behavioural, and disability support needs. Our housing services are built on a foundation of safety, independence, and individual empowerment. Every home is carefully designed to integrate clinical care, daily living support, and mental health services, allowing participants to thrive in a structured and nurturing environment.

Our accommodation options include STA, MTA, SIL, and SDA—each tailored to meet the unique needs of our participants. From transitional support to long-term independent living, we deliver trauma-informed, person-centred services supported by a multidisciplinary team of Registered Nurses (RNs), Enrolled Nurses (ENs), Team Leaders, and Support Workers.

Our Accommodation Options

Short Term Accommodation (STA)

Ideal for participants who require respite, transitional care, or short-term breaks. STA offers a safe and supportive setting, ensuring continuity of care while families and carers rest and recharge.

Medium Term Accommodation (MTA)

For participants waiting for permanent housing or home modifications, MTA provides a stable, secure environment with access to consistent, high-quality support.

Supported Independent Living (SIL)

SIL supports individuals with daily personal tasks while promoting autonomy. Our team assists with cooking, personal care, medication management, and community access, helping participants gain independence in shared or individual living settings.

Specialist Disability Accommodation (SDA)

SDA homes are purpose-built for people with high support needs or extreme functional impairment. These residences feature smart designs, assistive technologies, and accessible environments—combined with comprehensive clinical and personal care.

A Clinical and Holistic Approach

Our care model goes beyond accommodation. We integrate:

  • Clinical nursing oversight and medication administration
  • Personalised rehabilitation and behaviour support plans
  • Mental health and emotional wellbeing care
  • Complex care support including tracheostomy, PEG feeding, and catheter management

Our trauma-informed practices, Lean Six Sigma service efficiencies, and outcome-driven strategies have led to a 53% reduction in hospital admissions and a 41% drop in behavioural incidents.

Community Nursing

Why Choose IAC for Accommodation?

24/7 Clinical Oversight

Round-the-clock support from trained professionals.

Multidisciplinary Team

RNs, ENs, mental health practitioners, and support workers all working together.

Smart Home Technology

Assistive devices, automation, and environmental modifications to support safety and autonomy.

Data-Driven Results

Measurable improvements in independence, mobility, and quality of life.

Tailored, Holistic Support

Physical, emotional, and social needs are addressed with care plans built around each participant.

Start Your Journey with IAC

If you or someone you care for is looking for a safe, professionally managed home with integrated support, reach out to IAC today. Our team is here to answer your questions, walk you through the referral process, and help you take the next step toward supported independent living.

Innovative Care

Contact Us

Phone Number
Phone : 0439 906 837
Mail Address
info@innovativeaucare.com.au

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Trauma-Informed, Collaborative Approach

We’re part of your team – from referral to outcomes

Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.

  • Ongoing collaboration across NDIS, DVA, DCJ, and SSRC systems
  • Real-time communication with support teams and families
  • Structured feedback and reporting for continuous improvement

Seamless Transitions from Hospital, Justice & Crisis Settings

From discharge to stable living – we manage the full pathway

We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.

  • Hospital discharge coordination with clinical oversight
  • Post-release support for justice-involved individuals
  • Medication, transport, equipment, and behavioural planning
  • Specialist staff training in trauma-informed care, mental health, forensic recovery, and clinical risk protocols

Measurable, Outcome-Driven Support Model

Support you can track – outcomes you can trust

Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.

  • 98% match rate for clinically and culturally suitable housing
  • 45% increase in emotional stability in participants with complex clinical and mental health conditions
  • 100% emergency response and shift coverage across SIL, SDA, and in-home care

Doctor-and Quality Specialist-Led Organisation

Conical leadership driving safety and outcomes

IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.

  • In-house team: Doctors, RNs, ENs, and Behaviour Specialist
  • High-acuity care designed for participants with complex clinical and behabioural needs
  • Oversight that ensures best-practice service delivery in all supported settings
Rehanna Torrevillas

Rehanna Torrevillas

Quality & Compliance Manager

Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.

She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

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Mike Salama Profile

Mike Salama

Operations Manager

Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.

Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin
Kaylene Smith

Kaylene Smith

People & Culture Lead

Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.

She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin
Aya Mousa

Aya Mousa

Director

Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.

With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.

Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

 

Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.

Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.

In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin
Ahmad Al-Najjar

Dr. Ahmad Al-Najjar

Accommodation Manager

Experienced healthcare and disability services professional with over 13 years of combined international and Australian experience, including 5 years working in the NDIS sector. Holds a PhD in Business (Lean Six Sigma in healthcare), a Master’s in Quality Management, and a Bachelor’s degree in Nursing. Proven ability to lead complex transitions from hospitals, justice settings, or crisis environments into appropriate SIL and SDA placements, while maintaining a strong focus on clinical safety, housing suitability, and participant outcomes. Experienced in working closely with Support Coordinators, families, and multidisciplinary teams to ensure smooth, person-centred transitions. 

Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.

He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.

At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:

  • Reducing hospital readmissions
  • Improving participant stability
  • Making sure accommodation suits participants’ needs

Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.

He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.

Phone: 0481239324

Email: jack@brightermentorsolutions.com

Linkedin