Innovative Australian Care (IAC) provides safe, high-quality, and participant-centred accommodation services that integrate clinical, mental health, and daily living support. Our experienced multidisciplinary team, including Registered Nurses (RNs), Enrolled Nurses (ENs), Team Leaders, Area Managers, and Support Workers, ensures that every participant receives the right level of care, support, and independence.
We offer the following accommodation options tailored to individual needs:
Short Term Accommodation (STA)
STA offers temporary housing for participants who need respite care, transitional stays, or a short break from their usual support environment. It’s ideal for families and carers seeking rest while ensuring their loved ones receive quality care in a supportive and supervised setting.
Medium Term Accommodation (MTA)
MTA provides housing for participants waiting for permanent living arrangements or home modifications. This option ensures participants continue to receive the necessary supports in a stable and secure environment while longer-term solutions are being finalised.
Supported Independent Living (SIL)
SIL is designed for participants who require ongoing daily support while living independently in shared or individual accommodation. Our trained staff assist with cooking, personal care, medication, community access, and life skills development, empowering participants to thrive with structured assistance.
Specialist Disability Accommodation (SDA)
SDA is purpose-built housing for participants with extreme functional impairment or very high support needs. Our SDA homes feature assistive technology, smart designs, and tailored environments to enhance accessibility, independence, and safety, while being supported by a skilled clinical and support team.
We take a holistic approach to participant care, addressing physical health, medication administration, and complex medical needs while also focusing on mental well-being and emotional resilience. Through structured support strategies, personalised rehabilitation plans, and assistive technology, we empower participants to live as independently as possible.
Innovative Australian Care (IAC) integrates Lean Six Sigma methodologies, innovative service models, and expert-led care strategies to continuously enhance service efficiency, participant outcomes, and quality assurance. Our data-driven approach has resulted in a 53% reduction in hospital admissions through proactive health monitoring, infection control, and early intervention strategies, ensuring participants receive timely and preventive care. By implementing structured behaviour support plans and targeted staff training, we have achieved a 41% decrease in behavioural incidents, fostering a safer and more stable environment.
Furthermore, our focus on optimised home design and personalised care planning has led to a 32% improvement in participant mobility and independence, empowering individuals to live more autonomously. Through real-time behavioural tracking, fall prevention strategies, and emergency response training, we have significantly reduced incident rates while optimising service delivery and participant satisfaction.
Our Registered Nurses (RNs) oversee clinical care, medication administration, and high-intensity support, ensuring participants receive comprehensive medical oversight. While delivering expert care, we also provide advanced clinical training for support workers in tracheostomy care, Foley’s catheter management, stoma care, diabetes management, and enteral feeding (PEG/NG tube care) to maintain the highest standards of clinical excellence and safety.
We implement trauma-informed care strategies, collaborating with psychologists and social workers to develop individualised mental health care plans, supporting participants with psychosocial disabilities, PTSD, and anxiety. Our skilled support workers provide daily assistance with personal care, mobility, cooking, community access, and household tasks, ensuring participants receive consistent, high-quality support tailored to their needs.
Our structured teamwork model facilitates seamless communication between RNs, Enrolled Nurses (ENs), mental health professionals, and support workers, with Team Leaders and Area Managers overseeing service delivery and participant satisfaction.
By leveraging Lean scheduling systems, we ensure timely home modifications, proactive infection control, fall prevention, and structured intervention teams that enhance participant safety and reduce risks. As the first disability services provider in Australia to integrate Lean Six Sigma in accommodation services, we are committed to continuous improvement and outcome-driven care. Under the leadership of Dr. Ahmad Al-Najjar and Aya Mousa, our approach ensures that our accommodation services remain efficient, high-quality, and participant-focused, prioritising safety, independence, and well-being.
IAC is dedicated to delivering exceptional accommodation services that prioritise safety, independence, and well-being. Our expert multidisciplinary team of RNs, ENs, and Support Workers ensures that participants receive high-quality, personalised care.
By integrating Lean Six Sigma methodologies, we reduce incidents, enhance rehabilitation, and optimise service efficiency. We also incorporate innovative therapies and assistive technologies, including smart home automation, sensory stimulation, and adaptive mobility aids, to support participant needs.
Our holistic, participant-centred approach ensures a balance between mental, emotional, and physical well-being, creating a stable, supportive environment for long-term independence.
Innovative Australian Care is committed to ensuring that every participant receives individualised support that promotes safety, recovery, dignity, and quality of life.
We acknowledge the traditional owners of the lands on which we live and work. we pay our respects to elders past, present and emerging. we are committed to honouring indigenous peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.
We’re part of your team – from referral to outcomes
Our team works alongside yours. We share plans, updates, and outcomes with support coordinators, families, and clinicians, building a care model that is transparent, integrated, and participant-first.
From discharge to stable living – we manage the full pathway
We specialise in transitions from hospital wards, correctional settings and unstable housing into SIL, SDA, or stabilized in-home care, reducing risk, preventing relapse, and supporting long-term recovery.
Support you can track – outcomes you can trust
Our services go beyond delivery, we monitor and report participant progress using evidence-based tools, especially for those with complex clinical and mental health needs. This approach empowers professionals, families, and participants with clear, measurable improvements in wellbeing, functionality, and independence.
Conical leadership driving safety and outcomes
IAC is led by a PhD-qualified Clinical Care Manager and a Managing Director with a Master’s in Quality Management. We bring clinic governance and precision to every aspect of care across NDIS, DVA, and DCJ-funded services, including SIL, SDA, and complex in-home support.
Quality & Compliance Manager
Rehanna Torrevillas is a Registered Nurse (RN) with years of experience across healthcare, disability, and community services. As Quality & Compliance Manager at Innovative Australian Care, she ensures the delivery of safe, ethical, and person-centred support.
She plays a key role in audits, outcome tracking, and continuous improvement — applying Lean Six Sigma principles to strengthen systems and reduce risks. With a calm, structured approach and a lifelong love of horses, Rehanna brings genuine care and clarity to every part of her work.
Operations Manager
Mike Salama, Operations Manager at Innovative Australian Care, has over 10 years of experience working across the healthcare and NGO sectors. He leads the coordination of day-to-day operations across SIL, SDA, in-home care, and community programs, ensuring smooth service delivery and compliance with NDIS standards.
Mike is passionate about building responsive systems that support person-centred care. Outside of work, he enjoys spending time with his two sons and their energetic dog.
People & Culture Lead
Kaylene Smith, People & Culture Lead at Innovative Australian Care, is a highly experienced community nurse with over 17 years working across in-home care, disability services, and workforce development. Drawing from his clinical background, Kaylene brings a deep understanding of frontline care and uses that insight to shape IAC’s people-first culture.
She oversees recruitment, onboarding, training, and staff wellbeing across SIL, SDA, and community programs, ensuring every team member is equipped to deliver safe, inclusive, and participant-focused support.
Director
Aya Mousa is Director at IAC and a Quality Management Specialist with a Master’s in Quality Management and over a decade of experience leading service improvement across the disability and community care sectors. She oversees the organisation’s operational strategy, driving quality, compliance, workforce capability, and service excellence across SIL, SDA, and community-based supports.
With leadership experience in both NDIS and DCJ programs, Aya is passionate about embedding inclusive, person-centred practices across all levels of care. Drawing on both her professional background and lived experience supporting people with disabilities, she is dedicated to fostering environments that improve quality of life for individuals and families, particularly those with complex or high needs.
Outside of work, Aya enjoys swimming, a space where she finds energy, focus, and inspiration to lead with clarity and purpose.
Aya Mousa, Co-Founder and Director of Innovative Australian Care, holds a Master’s in Quality Management and brings over 10 years of experience in disability service leadership, DCJ programs, and high-level staff training. With a strong focus on NDIS participants, she oversees team development, operational strategy, and service delivery across SIL, SDA accommodation, and community services.
Driven by her lived experience supporting people with disabilities, Aya is passionate about inclusion, empowerment, and building care environments that improve quality of life for individuals and families across complex and high-needs settings.
In her downtime, Aya enjoys swimming — a space where she finds energy, focus, and inspiration to lead with clarity and purpose.
Accommodation Manager
Dr. Ahmad Al-Najjar is the Clinical Care Manager at IAC. He is a Registered Nurse with over 13 years of national and international experience in critical care, disability services, support coordination, and clinical leadership.
He holds a Master’s in Quality Management, a Graduate Certificate in Innovation, and a PhD in Healthcare and Innovation from Swinburne University. His PhD focused on using Lean Six Sigma to improve healthcare outcomes and reduce risks.
At IAC, Ahmad leads the clinical strategy for Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA). His key focus areas include:
Ahmad has played an important role in helping participants with complex needs achieve their goals. He also leads ongoing staff training to ensure safe, high-quality care.
He combines hands-on clinical experience with a strong focus on systems and quality. Outside of work, Ahmad enjoys cycling to stay focused, balanced, and energised.
